Ngokuncintisana kwemakethe okushubile, ukuphathwa kobudlelwano bekhasimende (CRM) sekuyindlela ebalulekile yamabhizinisi ukuthuthukisa ukuncintisana kwawo. Ikakhulukazi embonini ye-valve, ikhwalithi yokuphatha ubudlelwano bamakhasimende ithinta ngqo ukusinda nokuthuthukiswa kwamabhizinisi. Njengomthengisi wehlola ama-valve e-China , bathuthukisa kanjani ulwazi lwekhasimende futhi bawine isabelo semakethe ngokuphathwa kobudlelwano bekhasimende? Lesi sihloko sizokwenza ukuhlaziya okujulile okuvela kulezi zici ezilandelayo.
Okokuqala, ukuqonda okujulile kwezidingo zamakhasimende, ukuhlinzeka ngezinsizakalo eziqondene nawe
Embonini ye-valve, amakhasimende ahlukene ngokuvamile anezidingo ezahlukene. NjengeUmthengisi wama-valve wamasheke waseShayina , into yokuqala okudingeka bayenze ukuqonda ngokujulile izidingo zamakhasimende nokuhlinzeka ngezinsizakalo eziqondene nawe. Isibonelo, bangahlinzeka amakhasimende ngemikhiqizo yama-valve okuhlola efaneleka kakhudlwana ngokuqonda okujulile kwenqubo yebhizinisi yekhasimende, indawo yokusebenzisa, imikhuba yokusebenza, njll. Ngesikhathi esifanayo, bangaphinde banikeze amakhasimende amasevisi enziwe ngokwezifiso, njengokuklanywa komkhiqizo. , ukufakwa kanye nezinsizakalo zokulungisa ngokuvumelana nezidingo zamakhasimende.
Indaba eyisibonelo: AUmthengisi wama-valve wamasheke waseShayina , ngemva kokufunda ngesitshalo samakhemikhali esinezidingo ezikhethekile, iklame i-valve yokuhlola ngokukhethekile indawo yayo yokukhiqiza, futhi yanikeza izinsizakalo zokufaka nokulungisa. Lesi sinyathelo asigcinanga ngokuzuza ukwethenjwa yikhasimende, kodwa futhi siholele ebhizinisini elengeziwe.
Okwesibili, thuthukisa isevisi yangemuva kokuthengisa ukuze uthuthukise ukwaneliseka kwamakhasimende
Isevisi ye-valve ngemva kokuthengisa ibalulekile ekulawuleni ubudlelwano bamakhasimende.Abathengisi bama-valve amaShayina ukwazi lokhu, ngakho-ke banamathisela ukubaluleka okukhulu ekuthuthukisweni kwesevisi yangemuva kokuthengisa. Abanikezi nje kuphela isevisi yamahora angu-24 ngemva kokuthengisa, kodwa futhi benza izimpindelo ezivamile ngemva kokuba amakhasimende ethenge imikhiqizo ukuze aqonde ukusetshenziswa kwamakhasimende nokuxazulula izinkinga zamakhasimende ngesikhathi.
Icala: AI-valve yokuhlola yaseShayina umdayisi uvakashela amakhasimende njalo ngemva kokuthenga imikhiqizo ukuze aqonde ukusetshenziswa kwawo. Ngesinye isikhathi, bathola ukuthi ikhasimende lihlangabezane nenkinga ngesikhathi lisetshenziswa, ngokushesha lathumela onjiniyela ukuba bayolungisa indawo, baxazulule inkinga yekhasimende, futhi lazuza udumo lwekhasimende.
Okwesithathu, sungula uhlelo lokuphatha ulwazi lwekhasimende ukuze uthole ukuphathwa kobudlelwane bekhasimende okukhaliphile
Esikhathini solwazi, ukuphathwa kobudlelwane bekhasimende kudinga ukuhambisana neThe Times.I-valve yokuhlola yaseChina abathengisi basungule uhlelo lokuphatha ulwazi lwekhasimende ukuze bathole ukuphathwa kobudlelwane bekhasimende okukhaliphile. Ngokuphathwa okuphakathi kolwazi lwamakhasimende ngohlelo, abakwazi nje ukuqonda kangcono izidingo zamakhasimende, kodwa futhi benze ukumaketha okunembile kumakhasimende.
Icala: AI-valve yokuhlola yaseShayina umdayisi usebenzisa uhlelo lokuphatha ulwazi lwekhasimende ukuhlukanisa amakhasimende futhi athuthukise amasu ahlukene okumaketha amaqembu ahlukene amakhasimende. Lesi sinyathelo asigcinanga nje ngokuthuthukisa ukusebenza kahle kokumaketha, kodwa futhi kwenyusa ukwaneliseka kwamakhasimende.
Isifinyezo:Abathengisi be-valve baseShayina ukunikeza isevisi yomuntu siqu ngokuqonda okujulile kwezidingo zamakhasimende; Lungiselela isevisi yangemuva kokuthengisa ukuze uthuthukise ukwaneliseka kwamakhasimende; Ukusungulwa kohlelo lokuphatha ulwazi lwekhasimende kanye nokufezekiswa kwezindlela zokuphatha ubudlelwano bamakhasimende ezihlakaniphile kudale ulwazi oluhle kakhulu lwamakhasimende futhi kwazuza isabelo semakethe. Isipiliyoni sabo esiyimpumelelo sinokubhekisela okubalulekile embonini yama-valve yase-China nakwezinye izimboni.
Isikhathi sokuthumela: Sep-22-2023
