Hamwe n’irushanwa rigenda rirushaho gukomera ku isoko, imicungire y’imikoranire y’abakiriya (CRM) yabaye inzira yingenzi ku mishinga yo kuzamura ubushobozi bwabo. Cyane cyane mu nganda za valve, ubwiza bwimicungire yimikoranire yabakiriya bugira ingaruka itaziguye kubaho no guteza imbere imishinga. Nkumugurisha wareba indangagaciro mu Bushinwa , ni gute batezimbere ubunararibonye bwabakiriya no gutsindira isoko ku micungire yimikoranire yabakiriya? Iyi ngingo izakora isesengura ryimbitse uhereye kumpande zikurikira.
Icyambere, gusobanukirwa byimbitse kubyo umukiriya akeneye, gutanga serivisi yihariye
Mu nganda za valve, abakiriya batandukanye akenshi bafite ibyo bakeneye bitandukanye. Nka aAbashinwa bagurisha valve , ikintu cya mbere bakeneye gukora nukumva neza ibyo abakiriya bakeneye no gutanga serivisi yihariye. Kurugero, barashobora guha abakiriya ibicuruzwa byiza byo kugenzura ibicuruzwa babinyujije mubisobanuro byimbitse byubucuruzi bwabakiriya, gukoresha ibidukikije, akamenyero ko gukora, nibindi. Muri icyo gihe, barashobora kandi guha abakiriya serivisi zabigenewe, nko gushushanya ibicuruzwa. , gushiraho no kubungabunga serivisi ukurikije ibyo abakiriya bakeneye.
Inyigo: A.Abashinwa bagurisha valve , nyuma yo kwiga kubyerekeye uruganda rukora imiti rukeneye ibintu byihariye, rwashizeho valve igenzura cyane cyane aho ikorera, kandi itanga serivisi zo gusana no gusana. Kwimuka ntabwo byatsindiye abakiriya gusa, ahubwo byanatumye ubucuruzi bwinshi.
Icya kabiri, hindura serivisi nyuma yo kugurisha kugirango ushimishe abakiriya
Valve nyuma yo kugurisha ni ngombwa mugucunga umubano wabakiriya.Abashinwa bagenzura valve menya ibi, nuko baha agaciro gakomeye mugutezimbere serivisi nyuma yo kugurisha. Ntabwo batanga amasaha 24 gusa nyuma yo kugurisha, ahubwo banasura buri gihe kugaruka nyuma yuko abakiriya baguze ibicuruzwa kugirango bumve imikoreshereze yabakiriya no gukemura ibibazo byabakiriya mugihe gikwiye.
Urubanza: A.Igenzura ryabashinwa ugurisha buri gihe asura abakiriya nyuma yo kugura ibicuruzwa kugirango bumve imikoreshereze yabyo. Igihe kimwe, basanze umukiriya yahuye nikibazo mugikorwa cyo gukoresha, bahita bohereza injeniyeri kugirango bakore neza aho bakorera, bakemure ikibazo cyabakiriya, kandi batsindira ishimwe ryabakiriya.
Icya gatatu, shiraho uburyo bwo gucunga amakuru yabakiriya kugirango umenye imiyoborere myiza yumukiriya
Mugihe cyamakuru, imicungire yimikoranire yabakiriya igomba kugendana nigihe.Igenzura ry'Ubushinwa abacuruzi bashizeho uburyo bwo gucunga amakuru kubakiriya kugirango bagere ku micungire yimikoranire yabakiriya. Binyuze mu micungire yimikorere yamakuru yabakiriya binyuze muri sisitemu, ntibashobora kumva neza ibyo abakiriya bakeneye, ariko kandi banakora ibicuruzwa byukuri kubakiriya.
Urubanza: A.Igenzura ryabashinwa ugurisha akoresha sisitemu yo gucunga amakuru yumukiriya kugirango agabanye abakiriya kandi atezimbere ingamba zitandukanye zo kwamamaza kumatsinda atandukanye y'abakiriya. Iyi gahunda ntabwo yazamuye ibikorwa byabo byo kwamamaza gusa, ahubwo yanongereye kunyurwa kwabakiriya.
Incamake:Abashinwa bagenzura valve gutanga serivisi yihariye binyuze mubwumvikane bwimbitse kubyo abakiriya bakeneye; Hindura serivisi nyuma yo kugurisha kugirango utezimbere abakiriya; Gushiraho uburyo bwo gucunga amakuru yumukiriya no kumenya uburyo bwubwenge bwo gucunga neza abakiriya byateje uburambe bwiza bwabakiriya kandi butsindira isoko. Ubunararibonye bwabo bufite akamaro gakomeye mubushinwa bwa valve nizindi nganda.
Igihe cyo kohereza: Nzeri-22-2023
